Frequently Asked Questions About Water Main Breaks

What is a water main break?

• A water main break occurs when an underground pipe in the public water system cracks or bursts, causing water to leak into the surrounding area.

What causes water main breaks?

• Temperature changes – Freezing and thawing cycles can stress pipes and cause them to break.
• Aging infrastructure – Older pipes are more prone to breaks.
• Pressure fluctuations – Sudden changes in water pressure can lead to cracks.
• Construction activity – Digging near pipes can damage them.

How can I tell if there’s a water main break?

• Sudden low or no water pressure
• Water bubbling up from the street
• Flooded areas or water pooling in unusual places

What should I do if I suspect a break?

• Report it! If you suspect a water main break, call the City of Grain Valley immediately at (816) 847-0091.

How long does it take to fix a water main break?

• Repairs can take up to several hours, depending on the severity of the break, location, and weather conditions.

Who is responsible for the repairs?

• The City is responsible for public water main breaks, while property owners are responsible for service lines on their private property.

Will my water bill be affected?

• Public water main breaks do not directly impact your water bill. If the break affects your service line, consult with the City of Grain Valley's Utility Billing Division by calling (816) 847-6280.

What happens after the break is fixed?

• You may experience temporary discoloration of water or air in the lines causing a cloudy appearance. Running the water taps for a few minutes will typically clear it up. If the issue persists, contact Public Works at 816-847-0091.